Preliminary Information Form

1. Seller details

Legal name: İLGİSOFT BİLİŞİM VE DANIŞMANLIK HİZMETLERİ SANAYİ VE TİCARET LİMİTED ŞİRKETİ — Brand: ilgiERP

Address: SİLAHTAR MAHALLESİ ÇORLU YERLEŞKESİ OFİS NO:TGB12 BELDE/BUCAK SİNAN DEDE MEVKİİ ÇERKEZKÖY YOLU 3.KM. NAMIK KEMAL ÜNİVERSİTESİ ÇORLU MÜHENDİSLİK FAKÜLTESİ ÇORLU/TEKİRDAĞ/Türkiye

MERSIS No: 0471040056700015 · Trade Registry No: 9646 · Tax office: ÇORLU VERGİ DAİRESİ MÜDÜRLÜĞÜ · Tax number: 4710400567

Phone: +90 282 673 56 83 · Email: info@ilgierp.com · Registered electronic mail (KEP): ilgisoft@hs01.kep.tr · Website: https://ilgierp.com

You may send requests, notices and complaints to info@ilgierp.com or call +90 282 673 56 83.

2. Essential characteristics of the service

The service is the cloud-based enterprise resource planning (ERP) application offered under the ilgiERP name. No physical goods are sold and there is no shipping or physical delivery.

• The service is accessed through a browser over an internet connection, and each subscribing organisation's data is held in a database allocated to it.
• Licensing is on a concurrent user basis: the number of users who may be connected at the same time is defined in the plan you select. No separate limit applies to the number of user accounts that may be created or to the modules that may be used.
• The service is offered under two models: a cloud (SaaS) subscription charged periodically, and an on-premises installation charged as a one-off licence fee.
• The scope and duration of the service, and any additional services such as installation, data migration, training and customisation, are defined in the order summary and in the quotation issued to you.

3. Total price, taxes and additional charges

• The price is the amount displayed on screen during the order and set out in the order summary. No fixed price appears in this form; the applicable price is always the one stated in your order.
• The total amount including taxes is displayed before you confirm the order, with the applicable taxes shown separately.
• For subscriptions, the billing period and the amount for that period are defined in the plan you select. Where a recurring payment mandate has been given, collection repeats each period unless the subscription is cancelled.
• There are no shipping, freight or delivery charges. Where additional services such as installation, data migration, training or customisation have been requested, their prices are shown separately in the quotation.
• If tax rates change by legislation, invoices for periods after the change takes effect are issued at the current rates.

4. Payment and performance

• Payment is made through the secure infrastructure of a licensed payment institution. Card details are not transmitted to the seller, are not seen by the seller and are not stored in the seller's systems.
• The contract is formed when the order is confirmed electronically and the payment completes successfully.
• For this service, "delivery" means making the account available for use: after payment confirmation, your tenant account is created and the administrator access details are sent to the email address you declared during the order.
• Account opening is completed within the shortest reasonable time after payment confirmation and in any event within the maximum performance period prescribed by law.
• Under the on-premises model, delivery occurs when the licence key and the installation package are made available to you.
• If the access details do not reach you, contact us at info@ilgierp.com. Where delivery does not take place at all for a reason attributable to the seller, the amount you paid is refunded.

5. Right of withdrawal and its exception

ilgiERP is business software supplied for the conduct of commercial and professional activities. Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation apply to consumer transactions; no right of withdrawal arises for buyers acting for commercial or professional purposes, and in that relationship the Turkish Code of Obligations No. 6098 and the Turkish Commercial Code No. 6102 apply. Where the buyer acts as a consumer, the explanations below apply and the mandatory provisions of consumer legislation are reserved.

In distance contracts a consumer is, as a rule, granted a fourteen-day right of withdrawal. However, under Article 15(1)(ğ) of the Distance Contracts Regulation, contracts for services performed instantly in an electronic environment and for intangible goods delivered instantly to the consumer are an exception to that right.

The service is performed instantly in an electronic environment: immediately after payment confirmation the account is opened and the access details are sent. When you confirm the order, your consent that performance is to begin immediately — and your acknowledgement that you will therefore not be able to exercise the right of withdrawal — is obtained through a separate checkbox in the purchase flow and is recorded. Once that consent has been given and the service has been made available, the right of withdrawal cannot be exercised.

The absence of a right of withdrawal does not remove your ability to cancel a subscription or your rights in the event of defective performance. Cancellation and refund rules are explained in the Cancellation and Refund Policy.

6. Complaints and how to raise them

• Please send any request, notice or complaint first to info@ilgierp.com or call +90 282 673 56 83. For written notices you may use the address SİLAHTAR MAHALLESİ ÇORLU YERLEŞKESİ OFİS NO:TGB12 BELDE/BUCAK SİNAN DEDE MEVKİİ ÇERKEZKÖY YOLU 3.KM. NAMIK KEMAL ÜNİVERSİTESİ ÇORLU MÜHENDİSLİK FAKÜLTESİ ÇORLU/TEKİRDAĞ/Türkiye or the registered electronic mail address ilgisoft@hs01.kep.tr.
• Where the buyer acts as a consumer, disputes may be brought before the Consumer Arbitration Committees or the Consumer Courts at the place of residence of the buyer or of the seller. Which forum applies to a dispute of a given value is determined by the monetary thresholds announced annually by the Ministry of Trade.
• Where the parties are merchants, the courts and enforcement offices at the place of İLGİSOFT BİLİŞİM VE DANIŞMANLIK HİZMETLERİ SANAYİ VE TİCARET LİMİTED ŞİRKETİ's registered office have jurisdiction.

7. Retention of the contract and your access to it

• You may access the current texts of this form and of the Distance Sales Agreement at any time in the legal documents section at https://ilgierp.com.
• After you confirm the order, the contract text and the order summary are sent to the email address you declared. The seller retains these records for the period prescribed by law.
• You may request a copy of the contract at any time from info@ilgierp.com.
• How your personal data is processed is explained in the Privacy Policy and the KVKK Information Notice; for requests on that subject use kvkk@ilgierp.com.

8. Validity of this form

This form is made available to the buyer before the order is confirmed. By confirming the order, the buyer acknowledges that it has read this form and that the pre-contractual information required by law has been provided.

The information in this form applies together with the price and plan details displayed during the order. Prices and plan contents are binding as they stand at the moment the order is confirmed; later changes do not affect contracts already concluded.

In the event of any conflict between this form and the Distance Sales Agreement, the provisions of the Distance Sales Agreement prevail.

The update date shown at the top of the page reflects the version in force.