Terms of Service

1. Parties and scope

These Terms of Service ("Terms") apply between İLGİSOFT BİLİŞİM VE DANIŞMANLIK HİZMETLERİ SANAYİ VE TİCARET LİMİTED ŞİRKETİ ("İLGİSOFT", "we"), the provider of the ilgiERP service, and the organisation that subscribes to it ("Subscriber", "you"). Opening an account, purchasing a subscription or starting to use the service means you accept these Terms.

The service is intended for business use. Where a subscriber acts as a consumer within the meaning of the Turkish Consumer Protection Law No. 6502, the mandatory provisions of that legislation, together with our Distance Sales Agreement and Preliminary Information Form, take precedence.

• Legal name: İLGİSOFT BİLİŞİM VE DANIŞMANLIK HİZMETLERİ SANAYİ VE TİCARET LİMİTED ŞİRKETİ
• Address: SİLAHTAR MAHALLESİ ÇORLU YERLEŞKESİ OFİS NO:TGB12 BELDE/BUCAK SİNAN DEDE MEVKİİ ÇERKEZKÖY YOLU 3.KM. NAMIK KEMAL ÜNİVERSİTESİ ÇORLU MÜHENDİSLİK FAKÜLTESİ ÇORLU/TEKİRDAĞ/Türkiye
• MERSIS number: 0471040056700015
• Tax office and number: ÇORLU VERGİ DAİRESİ MÜDÜRLÜĞÜ / 4710400567
• Registered electronic mail (KEP): ilgisoft@hs01.kep.tr

2. Definitions

• Service: the cloud-based enterprise resource planning software provided under the ilgiERP brand at https://ilgierp.com, together with the related support services.
• Subscriber (tenant): the organisation that subscribes to the Service. Each subscriber's data is held in a separate database allocated to it.
• Authorised User: an individual defined by the Subscriber who uses the Service on the Subscriber's behalf.
• Tenant Data: any data and content entered, uploaded or generated in the Service by the Subscriber or its Authorised Users.
• Subscription Plan: the order record setting out the number of concurrent users, the modules covered, the term and the fees.

3. Accounts and account security

We assume that the person opening an account is authorised to act on behalf of the Subscriber. Defining Authorised Users, setting their permissions and closing the access of departing staff are the Subscriber's responsibility.

• The Subscriber is responsible for keeping account details accurate and up to date.
• Keeping passwords confidential and not sharing them is the Subscriber's responsibility; we will never ask you for your password through any channel.
• The Subscriber is responsible for everything its Authorised Users do within the Service.
• If you suspect unauthorised access, notify us at info@ilgierp.com without delay.

4. Subscription, licence model and term

For the duration of the subscription you are granted a non-exclusive, non-transferable right to use the Service within the scope set out in the Subscription Plan. This right does not transfer ownership of the software.

• The Service is licensed on a concurrent user basis: the limit in the Subscription Plan is the number of sessions that may be open at the same time.
• Once the concurrent session limit is reached no further session can be opened; the limit can be raised by updating the Subscription Plan.
• The subscription runs for the term selected and renews automatically for the same period unless either party gives notice of non-renewal before the term ends.
• Any change to the fees applying to a renewal term is notified to the Subscriber before the renewal takes effect.
• Access granted for trial or demonstration purposes ends when its period expires, without further notice.

5. Fees, invoicing and taxes

• Fees are invoiced in the amounts and at the intervals stated in the Subscription Plan.
• Payments are collected through a licensed payment institution. Your card details never reach ilgiERP systems and are not stored by us.
• Unless stated otherwise, fees exclude value added tax and similar charges, which are borne by the Subscriber.
• Where payment is late, default interest may be claimed in accordance with applicable legislation.
• If payment is still not made after we have given notice, the Service may be suspended and, if the delay continues, the subscription may be terminated.
• Please raise any invoice dispute at info@ilgierp.com within a reasonable period of receiving the invoice.

6. Acceptable use

When using the Service you agree not to:

• Upload or transmit content that breaches applicable law, infringes the rights of others, or contains malicious software.
• Send bulk commercial electronic messages without the recipient's consent. Obligations under the Turkish Law No. 6563 on the Regulation of Electronic Commerce and the Message Management System (İYS) rest with the Subscriber that sends the message.
• Reverse-engineer, decompile, copy, create derivative works from the software, or let third parties outside the subscription use it.
• Place unreasonable load on the Service through automated tools, or act in ways that slow down or interrupt the infrastructure.
• Attempt to access another subscriber's data, attempt to circumvent security measures, or run penetration tests without our written permission.
• Share access in order to exceed the concurrent user limit in the Subscription Plan.

7. Third-party channels and integrations

The customer relationship management module lets the Subscriber connect its own WhatsApp Business, Instagram and Facebook accounts to the Service. The connection is established through Meta's own authorisation flow and with the Subscriber's consent; the connected accounts belong to the Subscriber.

• Complying with Meta platform terms and WhatsApp Business policies, and obtaining the necessary permissions and consents, is the Subscriber's obligation.
• Messaging charges arise directly from the relationship between Meta and the Subscriber. ilgiERP does not provide message credit or a credit line and does not act as an intermediary for message charges.
• ilgiERP is not liable where Meta restricts, suspends or closes the Subscriber's account under its own rules.
• Changes made by Meta to its interfaces, policies or application programming interfaces may affect how a channel works; we use commercially reasonable efforts to keep up with such changes.
• The Subscriber may disconnect at any time; stored access tokens are deleted on disconnection. The steps are set out on our Data Deletion Instructions page.
• E-invoice, e-dispatch note and e-ledger functions operate through the integrator chosen by the Subscriber and the relevant public systems; delays caused by outages, rejections or rule changes in those systems are outside the control of ilgiERP.

8. Ownership of tenant data

• Tenant Data belongs to the Subscriber, who is responsible for its accuracy, its lawfulness and for having obtained the necessary permissions.
• We process Tenant Data solely to provide, support and secure the Service and to meet our legal obligations.
• We do not sell Tenant Data, do not use it for advertising, and do not disclose it to third parties without the Subscriber's instruction or a legal requirement.
• Where a support request requires it, access to Tenant Data is limited to authorised personnel and to the scope the request demands.
• We may use aggregated usage statistics that identify neither the tenant nor any individual in order to improve the Service.
• Each subscriber's data is held in a separate database.

9. Service continuity and maintenance

We use commercially reasonable efforts to keep the Service available and working properly. That said, no online service can be offered with a promise of being uninterrupted.

• Planned maintenance is carried out during low-usage hours wherever possible and is announced in advance.
• Advance notice may not be possible for urgent work such as closing a security vulnerability; in that case we inform you as soon as we can.
• Access problems caused by the Subscriber's internet connection, devices, browsers or its own network restrictions are not service outages.
• Any service level commitment beyond this applies only where the parties have agreed it in writing.

10. Intellectual property

• All rights in the software, source code, interface design, documentation, trade marks and logos underlying the Service belong to İLGİSOFT BİLİŞİM VE DANIŞMANLIK HİZMETLERİ SANAYİ VE TİCARET LİMİTED ŞİRKETİ.
• A subscription grants a right of use only; it confers no right over the source code.
• Feedback and improvement suggestions submitted by the Subscriber may be used in developing the Service without any payment obligation.
• Either party's use of the other's name, trade mark or logo as a reference requires written permission.

11. Privacy and personal data

How personal data is processed is explained in our Privacy Policy and in the notice issued under the Turkish Personal Data Protection Law No. 6698. Those documents form an integral part of these Terms.

For personal data contained in Tenant Data, the Subscriber is the controller and ilgiERP is the processor. The Subscriber confirms that it has the legal basis required to transfer such data into the Service.

The steps for deleting data are set out on our Data Deletion Instructions page.

12. Disclaimer and limitation of liability

The Service is provided as it stands. No implied warranty is given that the Service will meet the Subscriber's particular purposes, be free of all errors, or produce any specific outcome.

ilgiERP is not liable for indirect loss, loss of profit, loss of business or reputation, or claims brought by third parties. Our total liability is limited to the subscription fees actually paid by the Subscriber in the twelve months preceding the event giving rise to the loss.

Intent, gross negligence and any case in which legislation does not permit limitation fall outside this limitation.

The Service does not replace accounting, legal or engineering sign-off. Reviewing the calculations and reports it produces remains part of the Subscriber's own control processes.

13. Suspension and termination

• We may suspend access where payment is late, where these Terms are breached, where the security of the Service or of other subscribers is threatened, or where a legal requirement obliges us to.
• Except in cases of security or legal necessity, we give notice before suspending and, where possible, an opportunity to remedy.
• The Subscriber may end the subscription at the end of the term. Refund arrangements are set out on our Cancellation and Refund page.
• When a subscription ends, a reasonable period is allowed for you to export Tenant Data; after that period the data is deleted as described in the Data Deletion Instructions.
• Invoices and accounting records that legislation requires us to keep are retained for the prescribed period and for that purpose only.

14. Force majeure

Natural disaster, fire, epidemic, war and mobilisation, decisions of public authorities, general failures in electricity or communications infrastructure, widespread cyber attacks and similar events beyond the reasonable control of the parties count as force majeure.

Failure to perform during a force majeure event is not a breach. If the situation continues for an unreasonable period, either party may terminate the subscription.

15. Changes and notices

We may update these Terms from time to time. Where a change is material we will notify you in-product or by email before it takes effect. Continuing to use the Service after that notice means you accept the change; if you do not accept it, you may end the subscription at the end of the current term.

Operational notices — maintenance announcements, security alerts and billing notifications — are not commercial electronic messages within the meaning of the Turkish Law No. 6563 on the Regulation of Electronic Commerce, and are sent for as long as the subscription lasts.

The update date shown at the top of the page always reflects the version in force.

16. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Türkiye.

The courts and enforcement offices of the place where the registered office of İLGİSOFT BİLİŞİM VE DANIŞMANLIK HİZMETLERİ SANAYİ VE TİCARET LİMİTED ŞİRKETİ is located have jurisdiction over disputes arising from these Terms. Jurisdiction rules under consumer legislation are reserved for parties acting as consumers.

If any provision of these Terms is held invalid, the validity of the remaining provisions is unaffected.

17. Contact

• Email: info@ilgierp.com
• Phone: +90 282 673 56 83
• Address: SİLAHTAR MAHALLESİ ÇORLU YERLEŞKESİ OFİS NO:TGB12 BELDE/BUCAK SİNAN DEDE MEVKİİ ÇERKEZKÖY YOLU 3.KM. NAMIK KEMAL ÜNİVERSİTESİ ÇORLU MÜHENDİSLİK FAKÜLTESİ ÇORLU/TEKİRDAĞ/Türkiye
• Registered electronic mail (KEP): ilgisoft@hs01.kep.tr
• Web: https://ilgierp.com
• Data protection requests: kvkk@ilgierp.com · Data deletion requests: kvkk@ilgierp.com